Frequently Asked Questions

Everything you need to know about your Lovisa shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress.

What is your return policy for jewelry?

For hygiene reasons, we do not offer changes of mind returns on earrings or body jewelry. Other items can be returned within 30 days of purchase provided they are in original condition with tags attached.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

What materials are used in your products?

Our jewelry is crafted from various materials including sterling silver, gold plating, and stainless steel. Specific material details can be found on each individual product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.

How should I care for my Lovisa jewelry?

To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and wipe it with a soft cloth after use.