Returns & Exchanges

We want you to love your new accessories, which is why we offer a 30-day return policy for most items purchased online or in-store. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

1

Check Eligibility

Ensure your items are in their original condition, unworn, and with all tags attached, excluding hygiene-restricted products.

2

Pack Your Items

Securely pack your return items and include your original tax invoice or order confirmation as proof of purchase.

3

Submit Return Label

Visit our online returns portal to generate a shipping label or visit any Lovisa standalone store for a free in-person return.

4

Receive Refund

Once received and inspected, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing